Lesson Overview

“How to earn public trust?” Is the main challenge for the government sector today. Technology has tightened the gap between the government and the public, facilitating the information exchange between both sides. It also helps people exercise their civil rights. From the last step in the policy process, people step into active roles such as checking, voicing concerns, and participating in policy design. However, we must remember that the online and offline worlds are not disconnected. We need the digital infrastructure, which not all people have equal, convenient access to.  Cities cannot realise their full innovation potential thanks to rigid bureaucratic regulations and centralised administration. Finally, the public must appreciate technology as a problem-solving tool, otherwise the platform cannot sustain a long-term usage, and several people will be left behind with the digital divide.