For example, in Baidoa, Somalia, UNDP launched a pilot project on awareness-based system change, with focus on empathy and Nonviolent Communication (NVC). In this project, participants shared their experience with injustice and empathise with feelings and needs of others — notably members of the underprivileged communities.
This resulted in new approaches to dispute resolution, where mediators were encouraged to understand each party in the conflict first before making any judgement. As each party felt heard and was given space to hear another person’s perspective, they were more motivated to follow through with a solution and adopt new mental models rooted in justice and empathy.
